🗨️ Does JokerMix keep logs?
We have a strict no-logging policy. All session data is permanently deleted after completion or expiration. The only proof of service provided is the digitally signed letter of guarantee.

🗨️ Does JokerMix impose any restrictions?
We accept all cryptocurrencies, without restrictions on origin. No geopolitical limitations, no VPN restrictions, and no KYC are required.

🗨️ What are the minimum and maximum amounts?
Bitcoin: Minimum of $400 BTC, Maximum of $1,400,000 BTC. Ethereum: Minimum of $400 ETH, Maximum of $20,000 ETH. Litecoin: Minimum of $400 LTC, Maximum of $5,000 LTC.

🗨️ How long does it take to mix cryptocurrencies?
The mixing process can take between 1 and 96 hours after the first network confirmation.

🗨️ What are the service fees?
Mixing fees for Bitcoin transactions between 1 and 150 Sats/vB, as well as for those made in Ethereum and Litecoin, vary from 2% to 7%.

🗨️ What happens if I close my browser?
Don't worry: your mix will continue automatically even after you close your browser or the page.

🗨️ How to verify the letter of guarantee?
Download your letter of guarantee, then copy the public key fingerprint displayed at the bottom of the page. Next, verify JokerMix's digital signature on a PGP verification site by entering the fingerprint and your letter of guarantee.

🗨️ What happens if I send the wrong amount?
Transactions whose amount is less than the minimum required on the blockchain, as well as fees that exceed this threshold, will be considered as donations. Amounts exceeding the maximum amount may be refunded.

🗨️ What is the session validity period and the redirection address?
You have 24 hours to complete the transfer. If you make a payment after this time, you risk permanently losing the funds sent to expired addresses.

🗨️ What happens if I send two different transactions to the same address?
Only the first transaction will be processed. You must request a refund for the second.

🗨️ Should I delete the session if I encounter a problem?
No, please do not delete your session if you have a problem, unless you have kept your letter of guarantee.

🗨️ Transaction not detected or blocked on the payment page?
Please refresh the page manually. If the problem persists after 1 to 4 blockchain network confirmations and a wait time exceeding 60 minutes, please contact us.

🗨️ Page 404?
Since we do not use cookies, you must refresh your session on the homepage by entering the session ID that was assigned to you in the field dedicated to session restoration.

🗨️ What should I do if I am unable to restore my session?
If your session ID has expired, this means your session has been automatically deleted in accordance with our log deletion policy.

🗨️ What should I do if nothing appears during the session?
If no information appears (such as the address or the guarantee letter), it means the server is experiencing a problem. DO NOT MAKE THE PAYMENT. Please wait and try again later.

🗨️ How does the refund process work in the event of a problem?
Refunds will be sent to your previous address or to the destination address listed in the letter of guarantee. Please note that network fees are non-refundable and that refunds will not be sent to any address other than the one provided.

🗨️ How can I contact you?
To obtain our email address, click on the email icon located at the bottom of the page. You can also reach us directly from your current session by using the chat icon located at the bottom right of the page. Additionally, you can contact us via Telegram by clicking on its logo, located at the bottom of the page. Please note that we are unable to provide assistance in the event of an error on your part. Situations such as incorrect addresses, the use of inappropriate networks, sending cryptocurrencies to expired sessions, the absence of guarantee letters, or payments falling short of the required amount are entirely your responsibility.

🗨️ How long do you retain emails, chat messages, and support tickets?
In accordance with our policy, we retain emails and Telegram conversations for a maximum of four days following the resolution of an issue. Once this period has elapsed, all associated conversations are permanently deleted. Similarly, chat support tickets are automatically deleted upon the expiration of the session.